SAP Basis Services

biX Consulting is your contact for all questions and services relating to your SAP applications and guarantees safe, high-performance and economical operation. We offer tailored services that are adapted to your needs - service levels, response times, measures for user support and much more can be designed individually and flexibly. We not only concentrate on ensuring reliable operation, but also advise you on the further development of your system landscape in order to be well equipped for future tasks and extensions. Among others, our ITIL-based services include:

• Monitoring and reporting
• First -, second and third level support
• Customizable SLAs (gold, silver, bronze)
• Incident and problem management
• User request management
• Escalation Management

Together with our partners, we optionally offer additional services such as license management, benchmarking, business continuity management, cloud transfer management (hybrid management), virtualization, as well as consolidation and automation of your systems in order to sustainably reduce operating costs.